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Terms and Conditions
The terms and conditions of making your payment
We accept almost all normal forms of payment, paypal, credit/debit cards etc.
How to Contact Us
A full set of contact details is included on our Contact Us page including a simple form for you to use to email us. If you want to write to us you may do so at Draycott Coach House, Bestmans Lane, Kempsey, Worcestershire WR5 3PZ.
Shipping and Handling
We charge £5.00 for delivery in the UK on orders under £50. Orders over £50 are post free.
Your Security and Credit Card Security
We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.
Your privacy
For specific information regarding our privacy policy, please see below.
If you wish to complain
Address any complaints in writing to Rebecca Day at the address on the Contact Page.
Returns
If you make a purchase and upon receipt of the goods, you've just changed your mind, you can have a replacement or a full refund. Simply return the goods, unused, in the original packaging and conditions, within 14 days of receipt for a refund or replacement. Under these circumstances you will still be liable for any postage charges. If the item was dispatched post free as part of an order over £35 the normal postage charge will be retained. Faulty or Damaged Goods - In the event of you receiving goods which are of an unsatisfactory quality, the goods may be returned (with the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund of the cost of the goods plus standard Royal Mail postal charges.
Delivery
An email will be sent once your order is dispatched Royal Mail second class is used and therefore delivery is usually 2-3 days.